Support

Keep your device awake during a live event

Phones and laptops go to sleep when you don't touch them — and when that happens, your device drops out of the live event and your audio cuts off. The fix takes about a minute. Do it once before you go live, and try it out during a Sound Check so there are no surprises during the real thing.

Using an external mic or audio interface (Music events)

For Live Music events, an external microphone or a USB audio interface (like a Focusrite Scarlett) sounds dramatically better than a built-in mic. A couple of quick checks make sure your device actually uses it — and on Apple devices, that Safari picks the interface as the input.

1. 1

   Plug in before you open the event

   Connect your mic or interface first, then open the event page. Safari chooses the input device when the page loads, so it needs to already see the interface.
2. 2

   Allow the microphone

   When the browser asks to use your microphone, choose Allow. On a Mac, also check System Settings → Sound → Input and confirm your interface is selected there.
3. 3

   Make sure Safari picked the interface (not the built-in mic)

   If it sounds like the built-in mic, Safari grabbed the wrong input. Set your interface as the input in System Settings → Sound (Mac), then quit and reopen Safari with the interface connected and rejoin the Sound Check.
4. 4

   iPhone / iPad power

   Some interfaces (e.g. the Scarlett 2i2) draw more power than an iPhone supplies. If you see “accessory needs too much power,” connect through a powered USB hub.
5. 5

   Set the event to Music & do a Sound Check

   In the event's options, set the Audio Profile to Music so we don't apply speech noise/echo processing. Then run a Sound Check to confirm levels and that it sounds full and clean.